We Ship Worldwide - Orders outside EU are VAT excluded
Deliveries Within Ireland
Ireland & Northern Ireland: €5.00
We charge a Flat Rate of €5.00 for all deliveries, regardless of weight within Ireland & Northern Ireland.
All deliveries within Ireland are delivered Free Of Charge for orders over €100.00. This is excluding custom orders, for which we will contact you directly.
Delivery time: Next Day Delivery
All deliveries are with DPD Couriers - www.dpd.ie
Free Returns within Ireland & Northern Ireland - Simply fill out the returns label at www.dpd.ie/returns.
Deliveries in the UK
All deliveries in the UK are subject to a Flat Rate carriage charge of €15.00. There may be additional charges for heavy goods. You will be notified directly if such a charge is necessary.
UK: €15
Delivery time: 1-2 working days
All deliveries are with UPS Couriers.
Deliveries on European Orders
All deliveries in Europe are subject to a Flat Rate carriage charge of €25.00. There may be additional charges for heavy goods. You will be notified directly if such a charge is necessary.
Europe: €25.00
Delivery time: 1-2 working days
All deliveries are with UPS Couriers.
Deliveries on International Orders
We export all over the world. Orders placed from outside of the EU are VAT- Exempt and therefore do not pay 23% VAT at checkout.
Please note that overseas orders may be subject to customs duty charges when entering your country. We have no control over these charges.
United States & Canada: €35
Delivery time: 2-4 working days
Australia & New Zealand: €35
Delivery Time: 3-5 Working Days
Rest of World: €35
Delivery Time: 3-5 working days
Despatch
Orders for next day delivery must be placed before 2pm, Monday-Thursday.
For all deliveries, it must be noted that a signature is required by the courier company.
We must be notified of any damage incurred during posting within 24 hours of receipt of items.
In certain cases, the above stated rates for shipping will not apply, for example, where the items ordered are heavy, oversized or of an unusual shape.
Please note that the below items cannot be exchanged unless faulty:
- Embroidered Goods
- Made to Measure Items
- Bespoke items made in personalised colours
- Sale Items
Goods are returned at the expense of the customer and an additional delivery fee is incurred for replacement items by the customer.
How to send Goods:
Contact us and we will issue you with a Returns Code which must be stated clearly on the returned package.
Address the parcel to:
Tailored Equestrian, The Old Mill, Johnstown, Naas, Co. Kildare, Ireland
Returned goods are posted at your own expense and we strongly recommend that they are sent by recorded/ tracked delivery in order that they can be signed for and entered into our system.
Please contact us should you need any further information: info@tailoredequestrian.com or +353 (0) 495-844758
Free Returns
Free Returns within Ireland & Nothern Ireland - Simply fill out the returns label at www.dpd.ie/returns.
Free Returns with DPD Pickup! Returning a package has never been easier. Just simply follow the steps, print the label and drop the parcel to your local DPD Parcel Pickup Point! Head to this link and complete the easy to follow, step by step guide to return your item to Tailored Equestrian. Free DPD PickUp Return Locations are currently only available in Ireland & Northern Ireland.
To organise a Return please log onto www.dpd.ie/returns
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Chose Continue as Guest.
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Select Tailored Equestrian from the drop down menu.
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Enter your Returns Code.
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Select reason for returning.
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Next, chose the size of the parcel you wish to return.
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Read the T&C’s and accept.
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Fill in your details.
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Print label.
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Drop off at your local Parcel Pickup Point.