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How to order online at Tailored Equestrian

Tailored Equestrian

Unit 5, Cavan Retail Park, Dublin Road, Cavan, Ireland

T: +353 (49) 437 2987

info@tailoredequestrian.com

When you shop at Tailored Equestrian we want you to have an online shopping experience that is second to none. To make it as easy as possible to find what you're looking for, or to simply browse to your heart's content, we have several ways to help you find your way round.

Making payment

You can pay for your order by secure online transaction with a credit, debit card or Paypal

Order confirmation

Once you have completed your transaction you will be given an order number. This should be quoted in the event of any query. You will receive an order confirmation by email to the address you have supplied and a further email confirming that your order has been dispatched.

Deliveries Within Ireland

Ireland: €9.00

We charge a Flat Rate of €9.00 for all deliveries, regardless if weight with Ireland & Northern Ireland

All deliveries within Ireland are delivered Free Of Charge for orders over €500.00. This is excluding custom orders, for which we will contact you directly. There may be additional charges for heavy goods. You will be notified directly if such a charge is necessary.

Delivery time: 1-2 working days

All deliveries are with TNT Couriers - www.tnt.com

Deliveries in the UK

All deliveries in the UK are subject to a Flat Rate carriage charge of €19.00. There may be additional charges for heavy goods. You will be notified directly if such a charge is necessary.

UK: €19

Delivery time: 1-2 working days

All deliveries are with TNT Couriers - www.tnt.com

Deliveries on European Orders

All deliveries in Europe are subject to a Flat Rate carriage charge of €29.00. There may be additional charges for heavy goods. You will be notified directly if such a charge is necessary.

Europe: €29.00
Delivery time: 1-2 working days

All deliveries are with TNT Couriers - www.tnt.com

Deliveries on International Orders

We export all over the world. Orders placed from outside of the EU are VAT- Exempt and therefore do not pay 23% VAT at checkout.

Please note that overseas orders may be subject to customs duty charges when entering your country. We have no control over these charges.

United States & Canada €39
Delivery time: 3-5 working days

Australia & New Zealand:€49
Delivery Time: 3-5 Working Days

Rest of World: €49
Delivery Time: 3 -7 working days 

Heavy Goods

In certain cases, the above stated rates for shipping will not apply, for example, where the items ordered are heavy, oversized or of an unusual shape. Where this occurs, we will make every effort to inform you that it is not possible to ship the order for the cost shown and advise you of the adjusted rate of delivery. At this point you are entitled to cancel the order.

Despatch

Products displayed on this website are all available for purchase but may not all in stock at the time or ordering. Where goods are in stock, orders will be dispatched using An Post, or TNT, within Ireland and the UK, orders must be received before 2pm to avail of this next day delivery service.

Where goods are unavailable to order, we will endeavor to contact you immediately on receipt of order informing you of expected replenishment date for any goods ordered. Many of our products are held in stock and will be dispatched as soon as possible. Please note that this website is not stock controlled, so you will be informed if any products are out of stock and approximately how long it will take for new stock to arrive. Out of stock items will usually be despatched within 28 working days.

If you have opted for next day delivery, the goods will need to be signed for at the delivery address. It is recommended before opting for next day delivery that you ring +353 (49) 437 2987 to ensure your goods are in stock. Orders for next day delivery must be placed before 2pm, Monday-Thursday.

For all deliveries, it must be noted that a signature is required by the courier company at the delivery address in order for the goods to be handed over. Our courier will make two delivery attempts.

If there is usually no one at home during the day, you may wish to provide an alternative delivery address, such as your place of work, where you or your representative can accept and sign for the delivery.

Parcels that are returned to us where a signature could not be obtained and where the goods have not been collected from our couriers local depot within five days will be subject to a €20.00 charge for the courier to return the goods to our warehouse. This charge will be made direct to your debit/credit card.

Tailored Equestrian must be notified of any breakages or damage incurred during posting and items missing from the original order within 24 hours of receipt of items.

Stock/Non-Stock and Custom Items

Under exceptional circumstances or demand, please allow 10-14 working days for Ireland and in general for overseas. We try to keep a number of products in stock but due to the high number of colours and sizes we offer it is not always possible to hold every combination and some delays may occur. For customised products please expect 4-6 weeks delivery as a minimum. Some disruption in deliveries may occur during the months of July and August and Dublin Horse Show . Any delay exceeding the above will immediately be communicated to you.

Customised products including horse and stable accessories normally take 4-6 weeks. If you are under time pressure for a certain item please contact us upon ordering and we will do our best to help.

Parlanti Custom made Boots, Mini Chaps, Ankle Boots and Full chaps can take from 4 to 12 weeks depending on the time of year.