HELP & RETURNS
We want you to be delighted with everything you purchase from the Tailored Equestrian collection. You may return your goods to us within 14 days of receipt for an exchange or credit note, provided that the goods are returned complete, in perfect condition, unused and with the original packaging.
We only issue Refunds it items are deemed faulty. If you continue to use a product after finding a fault, it is assumed that you are accepting the goods in their damaged state and we will therefore not accept them as a return. If the items is returned as faulty, in some circumstances, manufacturers may wish to examine the goods for their own records and therefore, replacements may not be sent out until it is deemed that the original goods were defective.
Please note that the below items cannot be exchanged unless faulty:
- Embroidered Goods
- Made to Measure Items
- Bespoke items made in personalised colours
- Special order item
- Sale Items.
Goods are returned at the expense of the customer (as stated above) and an additional delivery fee is incurred for replacement items by the customer.
How to send Goods:
Contact us, indicating the reason for returning the goods and whether you what you would like to exchange the goods for, or if you would like us to issue a credit note.
We will then issue you with a Returns Code which must be stated clearly on the returned package.
Address the parcel to:
Unit 5, Cavan Retail Park, Dublin Road, Cavan, Ireland
Returned goods are posted at your own expense and we strongly recommend that they are sent by recorded/ tracked delivery in order that they can be signed for and entered into our system. Proof of postage should be retained until you have received your replacement goods or refund.
Once we have received your returned goods:
- Your replacement goods will be despatched, or
- You will be issued with a Credit Note, or
- Your payment will be refunded (if goods were deemed faulty) by whichever method it was made, minus the postage costs.
This may take up to 14 working days from receipt of your returned goods. Should the replacement goods be out of stock we will contact you with an anticipated delivery date.
Returns from overseas must be marked clearly with 'Returned goods of Irish origin' to allow Irish customs clearance. If you do not follow these instructions and customs charge duty on the returned goods we will reject the parcel and it will be returned to you.